Sunday, January 10, 2010

Etude House Should Train Their SAs in CUSTOMER SERVICE

I'm sorry ladies, but this one will be a semi-rant.

Yesterday, I met up with my girls (and "kumare") [info]loveje and [info]yoru_morino at Megamall for the reason that I just wanted to meet my godson Benedict for the first time. Imagine he's two years old and yesterday was the first time we saw each other. It was a great day all in all, and I suggested to my girlfriends that we check out Etude House.

That was around 8:30 in the evening and the establishment was still packed with ladies checking out their merchandise. And since I was curious about their Milk Tea Cleansing Foam, I politely asked the SA nearest me if they still have stocks of the said product and she rudely said "Wala.".

I completely understand that she was probably doing inventory (since she was holding a clipboard and all), but would it actually hurt her to spare the customer a little bit of courtesy? I just don't get it, there I was with the complete intent to buy something from their store, but these SAs were more accommodating to the other women who were merely testing products.You can even ask my friends about it.

I also noticed another customer who was checking out their nail polish line. She was asking the SA (this is a different SA we're talking about) if the products are from Korea. The SA curtly said "Oo." and the customer also inquired "Matagal na ba 'to sa Korea?" it took the SA quite a while to answer and guess what comes out of her mouth? "Hindi ko alam eh."

I did not post this with the intent to belittle their SAs. But honestly, shouldn't they be trained with CUSTOMER SERVICE? Do I have to be decked out in jewelry just to get appropriate customer service from them?

Etude House may have better prices compared to Skin Food and Face Shop. But their SAs are superbly rude.


4 comments:

~tHiAmErE~ January 10, 2010 at 12:23 PM  

Im so sorry about your experience,sis.
I feel you.

If ever i drop by at Etude House im better off not being 'escorted' with the SA. Their SAs are 1 of the worst SAs that i've encountered & i normally don't say things like that.
>_<

thanks for following my blog,hun.
followed u back
*hugs*

tintirintin January 10, 2010 at 12:29 PM  

@~tHiAmErE~ their management should seriously consider training their SAs in customer service. Their sales lie in the hands of the clientele, and honestly, it's only common sense to be polite, right? XD

Thanks for following me back.

^_^

Anonymous,  March 21, 2012 at 6:28 PM  

i don't think all of their SAs in all of their branches are like that, maybe you should tell etude house about that so that they may be aware of this and make necessary actions, so far, with the branch i have visited earlier...i'm very happy with their service :D

tintirintin March 22, 2012 at 1:50 AM  

@Anonymous March 21, 2012 6:28 PM

Thank you for dropping by and leaving a comment ☺.

If you look closely, this entry was made JANUARY 10, 2010 - this was around the time they just launched their first branch in Megamall.

More than 2 years have passed, and I'm more than happy to say that the quality of customer service that Etude House provides has immensely improved. ☺